I. Email List Health
An essential part of our Comprehensive Klaviyo Account Review is the assessment of the health of your email list. Our experts inspect inactivity levels within your subscribers, monitor bounce rates, and track any spam complaints. These factors are critical in maintaining a healthy email list.
II. Segmentation and Personalization
The next evaluation step involves the current segmentation and personalization techniques of your emails. We scrutinize how effectively you've segmented your email lists, and if there's an adequate degree of personalization in the emails being sent out.
III. Email Content and Design
To ensure email effectiveness, our team analyzes the content, design, and mobile responsiveness of your emails. From ensuring branding consistency to checking the clarity of the call-to-action (CTA), we ensure your emails serve their purpose.
IV. Automated Flows
Beyond just the abandoned cart, we examine other automated flows like welcome series, post-purchase follow-ups, win-back campaigns, and birthday emails. Doing so ensures all your marketing strategies are performing optimally.
V. Campaign Performance
Reviews on performance metrics of past email campaigns will be conducted. Key metrics to consider include open rates, click-through rates, and conversion rates.
VI. Website User Experience (UX)
The overall user experience is also important to review. We assess mobile optimization, site speed, navigation, product descriptions, images, and the checkout process.
VII. SEO and Content
Part of our review includes checking whether the website is optimized for search engines. This also involves looking at your existing content marketing strategy and blog offerings.
VIII. Social Media Integration
The integration of the website with brand's social media platforms is examined. This includes checking if social sharing options are available and functional.
IX. Compliance
We check if the website and email practices comply with GDPR, CCPA, and other relevant data protection regulations.
X. Technical Issues
Part of our technical assessment includes keeping an eye out for 404 errors, broken links, or even outdated plugins that could affect site performance.
XI. Analytics and Tracking
Checking if proper analytics tracking is in place for website traffic and email engagement is crucial for understanding customer behavior.
XII. Product Inventory and Management
We assess how products are managed on the website, ensuring they're well-categorized and inventory levels are displayed accurately.
XIII. Upselling and Cross-Selling
Checking if strategies are in place for upselling and cross-selling is a key step in maximizing profit.
XIV. Pricing and Sales Strategy
Our team will review your pricing strategy. We inspect whether there are clear paths to purchase, such as bundles or discounts for larger orders.
XV. Customer Feedback Mechanisms
Alongside reviews, we seek out other ways customers can provide feedback, like surveys or feedback forms.
XVI. Checkout Process
We peek into the checkout process for any friction points that could lead to cart abandonment. Smooth transactions pave the way for higher conversions.
XVII. Payment Options
The availability of multiple, secure payment options broadens your potential customer base.
XVIII. Internationalization
If your store caters to an international audience, we'll inspect if appropriate language options and currency converters are integrated.
XIX. Accessibility
It's a legal obligation and a moral responsibility to ensure your website is usable by people with disabilities. Furthermore, accessibility can affect search engine rankings.
XX. Competitor Analysis
Lastly, we briefly analyze your competitors to identify strategies they may be applying successfully, which could be beneficial for your business.
With a thorough review using these categories, you can ensure that your Klaviyo account and your overall eCommerce strategy are on the path to success."
